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A New Voice for Consumers

howtocomplain.com, the unique website making it easy for people to complain about any issue, is officially launching today. Key figures from consumer organisations, relevant government departments, regulatory bodies and ombudsmen will be attending a launch reception this evening as well as MPs and representatives from private sector companies.

For consumers, howtocomplain.com provides a free, simple-to-use, one-stop source for consumer information and an effective tool for processing and resolving complaints online. howtocomplain.com ensures that consumers are armed with all the relevant information and create an efficient channel of communication between customers and businesses.

Users of the site can access, via friendly search engines and menus, complaints procedures, databases of contact details, a comprehensive ‘know your rights’ section, help, advice and open forums.

In particular, howtocomplain.com has brought together direct access to public sector complaints processes. This means that people can easily find out how to complain about any public service, whether it’s local or national, and make those complaints online.

More than half of us never complain, either because we don’t know how to go about it or we don’t want the aggravation. howtocomplain.com helps remove these barriers by making complaining a more positive experience for everyone; people, companies and public sector organisations.

Baroness Wilcox, President of the National Federation of Consumer Groups and of the Trading Standards Institute said, “As a consumerist I am very pleased to see a site that gives consumers a voice. It is important for consumers to stand up for themselves and if howtocomplain.com can help people do that, it is very welcome”.

For both public and private sector organisations, howtocomplain.com provides a multi-channel service and resource to improve customer services and relationship marketing delivery.

howtocomplain.com has been online for 3 weeks and has already received over 200,000 hits on the website. Feedback has been particularly favourable, including reports of successfully resolved complaints to the benefit of consumers and also organisations that are being given an additional opportunity to improve their customers’ satisfaction.

howtocomplain.com is chaired by ex director of Fair Trading, John Bridgeman, who brings with him considerable experience of consumer affairs at the highest level.

Notes to editors:

howtocomplain.com is the registered trading name of howtocomplain.com/co.uk Ltd.

Baroness Wilcox is:

Chairman, All Party Parliamentary Group for Consumer Affairs & Trading Standards.
President, Trading Standards Institute (TSI).
President, National Federation of Consumer Groups.

If you are interested in attending the launch reception in central London this evening please call the contact numbers give below.

Enquiries:

Stuart McCandlish Aurelie Kane

Managing Director Communications

Tel: (020) 7350 2150/2078 Tel: (020) 7350 2150/2078

Mobile: 07710 412 013 Mobile: 07970 244 325

stuart@howtocomplain.com aurelie@howtocomplain.com

Website available at www.howtocomplain.com.

Background information can be accessed at www.howtocomplain.com/about/background.shtml.

Photographs available on request.

howtocomplain.com – “you’re right to be heard!”