How to Complain

complain to:
(enter organisation name here)

Add your email address to receive news and updates about howtocomplain.com

The content of this website
is valid in the UK only

Online Consumers speak up

Following the successful launch of howtocomplain.com this week, millions of people on-line are able to exercise their right to be heard. A visit to www.howtocomplain.com gives unprecedented access to advice and complaint handling for most public services as well as a wide range of consumer goods and services.

The Office of National Statistics has published details of a recent survey, which concludes that 23 million people in the UK now have access to the internet. All these people can therefore access howtocomplain.com’s user-friendly online complaints handling system.

More and more people expect to be able to communicate online as a fast and efficient way of achieving results. Business and Government are recognising this and, with howtocomplain.com’s help, can ensure that the public can access online channels of communication easily.

howtocomplain.com is the UK's first full feature complaint site that provides direct linkage to the complaints processes of local and national government departments and authorities. howtocomplain.com provides a service that avoids the need to search through the vast quantity of public sector information sites as well as providing up to date information on topical issues that may give rise to complaints. One example is the current foot and mouth crisis. In this case howtocomplain.com offers direct links to related sites - helping consumers, farmers and the food industry secure up to date advice as well as providing direct access to the complaints mechanisms of the relevant authorities (e.g. The Ministry of Agriculture, Fisheries and Food).

For any further information please contact Stuart McCandlish (Managing Director):

Tel: 020 7350 2150, stuart@howtocomplain.com

Launch press release and background information available at www.howtocomplain.com/about/press.shtml.

howtocomplain.com – “you’re right to be heard!”