Privacy Statement

howtocomplain.com/co.uk Ltd is committed to safeguarding and protecting your privacy online. The Data Protection Act 1998 prohibits your personal information from being disclosed without your express consent. The following statement describes how we use the information collected as part of our service to you:

what information we collect about you
how we collect the information
what we do with that information
when we contact you

Please take a moment to read them so that you may be fully informed about our policies. Please note that no electronic transmission of data using the internet can be completely secure and so despite our best efforts we are unable to ensure or warrant that any information you send to anyone as a result of this service is secure. This site contains links to other sites, howtocomplain.com/co.uk Ltd is not responsible for the privacy practices or content of these websites.

What information we collect about you

• who you are
• Optional personal information
• The details of a complaint you may have
• what you do on our site

In order to use our service, you must register and supply basic identification data: email, name, user
name, password, address, etc. We require this so that we may identify you to the company
during the complaint process and as a safeguard against abuse of our facility.

How we collect this information
Some of the data is supplied to us by the user, during registration and during completion of a complaint
form. Other data we gain using log analysis software and by using technology such as cookies*.

• who you are - supplied by user during registration
• Details of a complaint - supplied by user by filling in a complaint form
• what you do on our site - supplied by cookies* and by log analysis software
• Optional personal information - supplied by user during registration

Users provide us with their identification data when registering for the service. Users can ammend,
or access their personal details at any stage through the 'My Mailbox' section of the site. If at any time a user wishes to erase their information completely from the site they should send an e-mail to enquiries@HowtoComplain.com.

*Cookies - A cookie is a piece of data stored on the user’s hard drive containing some very basic information about the user. Cookies help us track the activity on our site. They also enable the site to recognise the user when revisiting to simplify the login process.

What we do with your information
As part of the complaint process we will provide your basic personal details to an organisation to whom you are complaining in order for that organisation to be able to communciate with you. Otherwise the personal information we collect is not shared with any third parties without your express permission or if required by law. We will provide numeric/categoric data related to complaints to third parties but these do not include any personal information other than on an aggregated basis (e.g. 50% of people complaining were male).

We do not give e-mail lists to any third party although we may use lists on behalf of third parties where express permission has been given during the registration process for the purpose of research. At all times an option to unsubscribe from any future e-mails of this nature will be provided.

Tracking information related to usage of the site is used to provide us with a better understanding of the visitors use of the site allowing us to improve and focus the site on the areas of most interest. We also use this information in describing the activities of our site to third parties. We may use some aggregated data but will never reveal personal information in this context.

When we contact you
howtocomplain.com/co.uk Ltd will contact you after you have made a complaint to a company in order to remind you that a complaint has been made, to give you an opportunity to update the progress of your complaint on our site and for us to be able to provide you with options. Such e-mails are only sent when we feel it is relevant and some time after the original complaint was made.

howtocomplain.com/co.uk Ltd may contact you for research purposes only if you have given your express permission during the registration process. Otherwise we reserve the right to contact you in the event of a query arising from your use of the site.

All the staff at howtocomplain.com/co.uk Ltd are informed of our privacy policies. Should the policies change in any way they will be published on this page so you should check back here regularly.

howtocomplain.com/co.uk Ltd ensures, as far as is reasonably possible, that security measures are taken to protect personal data. These include safeguards against unauthorised access to data and safeguards against physical damage (i.e. backups).

If you have any questions or concerns about our privacy policies, please do not hesitate to contact us:

howtocomplain.com/co.uk Ltd,
PO box 1290
Salisbury
SP1 1YN
enquiries@howtocomplain.com

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