Terms & Conditions

The following represent the terms and conditions you agree to by using this website:

Use of the howtocomplain.com/co.uk Ltd website ("the site") in any form (including but not limited to accessing information, submitting a complaint, using the 'open forums') is subject to unqualified acceptance of these terms and conditions, including acceptance in advance of any variations of such terms implemented by howtocomplain.com/co.uk Ltd which will be displayed on this page or elsewhere on the site. If you do not agree with the current terms and conditions please do not access or use the site.

Ownership of Content -The materials and information used and displayed on the site, in any form (including but not limited to text, photographs, graphics and software) by howtocomplain.com/co.uk Ltd, are the property of or licensed to howtocomplain.com/co.uk Ltd and subject to protection in its favour by copyright, trademark and other intellectual property protection laws. You may only use them for personal, non-commercial purposes, and no licence for the use of them for any other purpose is granted to you. You may not otherwise download, copy, or store them in any medium (including any other web site) or modify, reproduce, retransmit, distribute, sell, publish, broadcast or circulate any such material without howtocomplain.com/co.uk Ltd’s written consent.

By contributing content to the site or by submitting a complaint you grant howtocomplain.com/co.uk Ltd a royalty free, perpetual, irrevocable, non-exclusive right and licence to use, reproduce, publish, modify and any copyrights and other intellectual property rights therein and to incorporate it in other works in any form. howtocomplain.com/co.uk reserves the right to create databases, resulting from complaints submitted, in numerical/categorical form (i.e excluding your personal details) and to analyse and sell such databases to third parties.

No Warranties - The site is provided and maintained free of charge to you. howtocomplain.com/co.uk Ltd endeavours to maintain the site to the best of it's ability, but is not responsible for any losses or damages (direct, indirect, consequential, punitive or special) that may result from defects of any sort, whether relating to the law of contract, or tort, or otherwise. You should not assume that the site is free from error or interruption, or that it will be suitable for the particular purpose which you have in mind in using it. The services and content of the site are provided on an "as is" and "as available" without warranties of any kind, express or implied, including, without limitation, merchantability, fitness for a particular purpose, or non-infringement. Any sites to which links are provided are not under the control of howtocomplain.com/co.uk Ltd which is not responsible for them, or for any other sites in turn linked to such sites, or for any webcasting or other form of transmission received from any linked site. Links are provided as a convenience, and do not imply endorsement by howtocomplain.com/co.uk Ltd of the linked site.

Registration and Password - You agree that you are responsible for keeping your password confidential. You shall be responsible for all uses of your registration whether authorised or not and you agree to immediately notify howtocomplain.com/co.uk Ltd of any unauthorised use of your registration or password.

Privacy - You should be aware that, if you are submitting a complaint, sufficient of the personal details provided by you will be made available to the subject of your complaint to identify you and to enable them to communicate with you. Otherwise, your personal details as disclosed in the registration process will not be disclosed by howtocomplain.com/co.uk Ltd without your prior consent unless required to do so by law. See the howtocomplain.com/co.uk Ltd Privacy Statement for further information regarding its policies.

Indemnity - You must ensure that any information and data provided by you, whether registering, submitting a complaint or participating in the 'Open Forums', is full, accurate and verifiable, and that it is not malicious, defamatory, illegal, vulgar, obscene, racially or ethnically objectionable, discriminatory or otherwise objectionable (as to which howtocomplain.com/co.uk Ltd's discretion is absolute). howtocomplain.com/co.uk Ltd will endeavour to screen entries to the Open Forum in respect of such matters and reserves the right to remove from the site any information or data put on the site which it considers offends against those criteria or is inappropriate for the site. howtocomplain.com/co.uk Ltd does not however otherwise screen all information whether placed upon the site prior to its becoming automatically available or sent by e-mail to third parties, and it is not responsible for any act or omission by any person, firm, company or organisation, wherever they may be based, as a result, direct or indirect, of information contained on, accessed through or sent as a result of using the site. You acknowledge that howtocomplain.com/co.uk Ltd does not control what is placed on the site, and that anything which is so placed on the site by anyone other than howtocomplain.com/co.uk Ltd is not the responsibility of howtocomplain.com/co.uk Ltd, which makes no guarantees as to the accuracy, currency, content, originality or quality of such information, or as to whether the information may include unintended or objectionable content. howtocomplain.com/co.uk Ltd is not liable for any claims, losses, expenses (including professional fees and expenses) or liabilities arising out of or in any way connected with any claim made by any third party as a result of any information or data placed upon the site by you, and you will indemnify howtocomplain.com/co.uk Ltd from and against all such claims, losses, fees and liabilities. You understand that you may be legally liable for your contributions, in whatever form, to this site.

General - You agree not to commit or encourage a criminal offence by using this service and agree not to infringe upon the rights of another person, including impersonation. You agree not to knowingly transmit viruses or or to transmit any type of electronic communication with the intent of affecting the performance of the site. You agree not to send unsolicited promotional material by e-mail or any other electronic means.

The information on the site or provided in response to questions does not constitute professional advice, and should not be relied on without enquiries being made of other independent sources. You accept full liability for any such reliance.

Neither the inclusion nor the exclusion of any person, firm, company or organisation in or from the site, nor any complaint about or response from any such, implies any criticism or complaint, or endorsement or recommendation of them by howtocomplain.com/co.uk Ltd. The lack or response by any such party to any complaint or comment about them does not imply that it is accepted by them.

Whilst howtocomplain.com/co.uk Ltd makes all reasonable attempts to avoid defects on the site, including viruses, no liability is accepted for any such defects, against which you should take all available precautions.

Termination - howtocomplain.com/co.uk Ltd reserves the right to terminate, at its sole discretion and without notice your registration and/or ability to access the site.

Governing Law - Use of the site, and the interpretation of these terms and conditions of use and disclaimer shall be exclusively governed by, and interpreted and enforced in accordance with, the laws of England and Wales.

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