How to Complain

Unhappy with your holiday? Ripped off by your bank? Sally Kinnes discovers how to stand up for your rights.

www.howtocomplain.com ***

This free site aims to be an easy-to-use one-stop shop for Victor Meldrew types. It rightly points out that complaints are a valuable source of research for companies - though few see it that way. Its strongest suit is its vast array of information: Trading Standards Office leaflets on your rights, clear advice on how to complain and a complaint-letter template. The free complaint service sounds much like many others - simply forwarding your emailed complaints and attempting to chivvy the unresponsive.

by Sally Kinnes The Doors, The Sunday Time Newspaper 2nd September 2001

by Sally Kinnes
The Doors, The Sunday Time Newspaper 2nd September 2001