Here you can add your logo and any heading you may like e.g.
Regulatory Body or Trade Association - Complaints procedures

Here your CEO or Director might describe your ethos and complaints philosophy e.g.

We want you to be satisfied with your experience of dealing with our members. For that reason we have created this single resource to help you resolve any complaint you may have with a member of our association.

We have devised the following 3 step complaint procedure to help make sure your complaint is dealt with quickly and effectively.

Here you could have a list or a sophisticated search facility for your members in order to encourage local resolution of complaints e.g.

In the first instance please contact directly the company with whom you have been dealing. Most complaints can be resolved very early on if the problem is raised promptly. Please select the relevant company from the list below to contact the provider of the goods or service directly:

Here you could have a simple list or a sophisticated search facility e.g.

Member A
Member B
Member C
Member D etc

These can be linked directly to the company using email addresses or our complaint form mechanism.

You can receive copies of these complaints for your own statistics or we can provide reports and feedback on request so you can see the what consumers are saying.

Here you can describe your own complaints procedures e.g.

If you have been unable to resolve your complaint with the company please let us know. We will:
- Acknowledge receipt of your complaint within 24 hours
- Contact you regarding your complaint within 10 working days

To send a complaint online to our Consumer Care Team click here

Here you can include up to 20 complaint channels. These can be direct email address links or can use our complaint form mechanism (as we have in this example). You can also link to any documents e.g. pdf forms or leaflets.

Here you can describe any trade associations, regulatory body or ombudsmen complaint procedures etc. that you have in place e.g.

If you have been unable to resolve your complaint you can refer it to the ombudsman. The ombudsman is an independent body that will consider unresolved complaints.

To refer your complaint to the ombudsman please click here

Here you could have the percentage of complaints successfully resolved this month or you could have the average time to resolve a complaints and you can have the fastest and the slowest e.g.

Of the complaints we have received in April:

98% have been resolved satisfactorily

100% were responded to within our timeframe targets.