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Director
"We
want to ensure you have good memories of our region.
If you feel unhappy about something please let us know.
We may be able to help you resolve complaints or help
improve things for the future."
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We
want you to have enjoyed your visit to our region and to come
back again. For that reason we have created this single resource
to help you resolve any complaint you may have as a result
of your visit to us.
We
have devised the following 3 step complaint procedure to help
make sure your complaint is dealt with quickly and effectively.
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| Step
1 - |
In the
first instance please contact directly the person with whom
you have been dealing. Most complaints can be resolved very
early on if the problem is raised promptly. Please select
the relevant company from the list below to contact the provider
of the goods or service directly:
Hotel
A
Hotel B
Leisure Activity C
Shop D etc
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| Step
2 - |
If
you have been unable to resolve your complaint with the provider
of goods or services involved please let us know. We will:
- Acknowledge
receipt of your complaint within 24 hours
- Contact you regarding your complaint within 10 working days
To send
a complaint online to our Tourism Care Team click
here
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| Step
3 - |
If
we are or have been unable to resolve your complaint you can
refer it to the ombudsman. The ombudsman is an independent
body that will consider unresolved complaints.
To refer your complaint to the ombudsman please click
here
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How
we are
doing - |
Of
the complaints we have received in April:
98% have been resolved satisfactorily
100%
were responded to within our timeframe targets.
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