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Complaints procedures for
Department of Trade and Industry
| General
Comment- |
The main
providers of DTI services to the public are the individual Agencies and
Management Units as follows:
Companies House
Employment
Tribunal Service
National Weights and Measures
Laboratory
DTI International Technology Service
Export
Control Organisation
Patent
Office
Redundancy
Payments Service
The Insolvency Unit
Each of these have their own complaints procedures (you can click on the
links above to view them) which you should refer to although the broad procedures
outlined below are valid for all of them. Their are a wide range of other
services the DTI is involved with and these should be treated as below.
If you are unsure of who to complain to, the DTI have an enquiry unit which
can point you in the right direction (see Step 1).
The DTI welcomes feedback on general policy issues and these can be sent
to the Enquiry Unit. Alternatively you are advised to express your views
to the Minister or to your MP. If you want to air your views on policy why
not use our Open Forum facility to
post a message or opinion for others to see and respond to. |
| Step
1 - |
Local Resolution
1: You are advised to complain to the individual or department relevant
to your complaint directly.
If you want advice from the DTI directly, maybe to ask where to target
your complaint, you can contact their Enquiry Unit. If you feel your complaint
is best targeted at the DTI centrally you should send your complaint to
the Enquiry Unit (see link below).
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| Step
2 - |
Local Resolution
2: Your next step is the contact the chief of the relevant agency
or management unit and refer your complain to her/him.
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| Step
3 - |
Authorities:
If you remain unhappy with your treatment by the DTI then you should ask
your local MP to refer your complain to the Parliamentary Ombudsman for
complaints against departments and agencies involved in English matters.
For complaints against certain departments and agencies in Scotland, you
can ask your SMP to refer your case to the Scottish Parliamentary Commissioner
for Administration. For complaints against certain departments and agencies
in Wales, you can complain directly to the Welsh Administration Ombudsman.
For complaints against departments and agencies in Northern Ireland, you
can complain to the Northern Ireland Ombudsman via a MLA.
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| Step
4 - |
Court: Failing
all else you can still go to court to resolve your dispute. Details of
small claims court and other procedures are given in the Legal Section
of this site. You can also contact the Community Legal Service (justask.org.uk)
that gives access to free advice. Otherwise your local Citizens' Advice
Bureau will give you advice and will sometimes organise free legal representation
for you.
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If you are at all unsure
about any of these steps or would like further information please use the list
of Information links given below. If you click on the  icon the relevant site will open a new window.
Links to Information
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The National Association
of Citizens' Advice Bureaux site |
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The DTI's
Complaints procedure. |
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The Parliamentary
Ombudsman website. This includes links to the Scottish Parliament Commissioner
for Administration and the Welsh Administration Ombudsman (in both English
and Welsh). |
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Northern Ireland Ombudsman |
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UKonline - the open
government web site |
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The European Omdusman
site. The European Ombudsman deals with complaints about the EU Institutions |
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