WHAT PEOPLE ARE SAYING ABOUT

howtocomplain.com


Below are some examples of feedback from our users. We really appreciate your feedback both positive and negative. It is the main way for us to improve and monitor the service we provide. Please email us at enquiries@howtocomplain.com or use the feedback button to the left of this page. Thank you.

• I had been corresponding with XXXX for almost 2 months before I used the howtocomplain.com website and within 2 days of lodging my complaint through this site, I received notification that the admin charge had been waived and an apology from Britannia for the misunderstanding. Aug 06
• I would thoroughly recommend this site as a first point of contact when considering making a complaint. I found that I had got so much further a whole lot faster by utilising it.
  Thank you howtocomplain.com Aug 06
• I could not get any response from XXX what so ever, after sending the e-mail through this site I recieved some acknowledgement within an hour or so and then a reply the next day.
  If it was not for your help I would be still be invisible to XXX.I shall now see if they do actually change their processes so that inocent customers do not get ripped off again...?? Strange how they ignored me for two weeks or so beforehand, I guess they hoped I would simply go away?? Aug 06
• Thanks for you help with XXXX water and XXX it is all sorted now. I have recermended you to a couple of friends. Aug 06
• Have been complaining to XXX now for over 10 months regarding a fault with a tumble dryer 2 weeks out of warranty. After finding your site and making a complaint, they are now refunding me £89.95 I paid for the repair. I wanted a new machine but to be honest am lucky to get anything from them! When they phoned they were aware of your site and also seemed under pressure to act.Many thanks. I will pass your site around the other forums if you don\'t mind. Aug 06
• I recently used your website to follow up a complaint regarding charging me twice for an event on xxx tv, i got no help at all on the phone and was totally disgusted with the way i was treated, thanks to your brilliant website xxx tv have credited me the correct amount that they overcharged. I thank you very much indeed as without caring people like yourselves I would not have had any luck by ringing customer service. It can be so frustrating when you cannot get through to someone helpful to sort out a problem. Fantastic website, thank you again. Jul 06
• Thank you very much.I've got responses and I am happy with the outcome. July 06
• Found your site via BBC\'s Click On Line web site.Well, what can I say, your site is a treasure of relevant breadth & depth and upto date information.....all in one place!!! June 06
• Great website is this. Keep up the good work. At least somebody cares about consumers.I once complained to XXX about a TV channel called XXXX and got a ruling in my favour. The channel was found in breach of its broadcasting code. June 06
  
• Thought I would let you know that the complaint I made against XXXXX I think has been resolved. I cant thank you enough within two days of receiving the complaint through you they were on the phone (Management) Although they did then take 12 working days and threee more phone calls to send the returns bag etc It finally arrived I dont think they have taken any monies from the accounts But if they do I will let you know THANK YOU once again June 06
• Thank you for contacting XXX on my behalf. I received £50 as a good will gesture which I have donated to charity. June 06
• All the setups these days are taking customers for a ride. Maximise the profits and reaching the targets. Well done and good luck. Someone has to protect the customers.June 06
• I found your website when trying to find a template for a complaint letter (I wasn't sure what to write).I think your site is absolutely excellent; it's so useful and user-friendly :) June 06
• Satisfactory outcome. Thank you. May 06
• Thanks very much for the email, am deligted that with the aid of HTC my complaint has been resolved. Apr 06
• Thank you for your obvious \'clout\' in getting the attention of XXX who I had both written and telephoned without success. Apr 06
• Great. Did the job and quickly. Well done Apr 06
  
• I used your service to make a complaint to my gas provider.Ihave since received a full apology and a cheque for £30. Thank you for all your help I couldn't have done it without you. April 06
• This is an excellent service and I have, and shall continue to, pass on your address to my friends. I was amazed and very pleased with the speed of the outcome of my complaint. March 06
• I found your service very easy to use and very useful. Sadly, my complaint to the XXX was not upheld but at least they did get back to me. Would definitely use your site again! March 06
• I got a reply from the firm I complained about through your web site they sorted out the problem. Thanks. February 06
• Thank you very much for your assistance, I have already got the issue sorted out. XXXX Protection has refunded the charge that they have made on me via my credit card account on 26 Jan 2006. I am satisfactory with this solution. I would like to forward my gratitude to " How to complaint" as you have cleared my worries all these while. Thanks again. I would also like to thank XXXXXX Protection for their keen reply on this matter.
• Your assistance is much appreciated. January 06
• Just to let you know that I have received today a letter from XXXX apologising for substandard accomodation and offering me £80 off any future booking and a welcome pack in our lodge on arrival. I'm very pleased with this result and want to thank this site for enabling me to present my complaint well. December 05
• It took quite a long time but in the end I got the detailed breakdown of electricity used and paid for. All now resolved. Brilliant. I'm sure it was hearing from you that pushed them into responding to me. December 05
• Thank you so much for your reply. I will not need OTELO to get involved now as 3 days after I notified XXX that I had contacted you for help and advice my service suddenly was reprovoded. I really don't know how this happened but it did, it must have been the thoughts of you getting involved that did it. November 05
• I think the howtocomplain website is great, I have done my third complaint in as many weeks & the companies have got in touch with me within 48 hours, not that any of them have admitted to this connection. They all say that they have contacted me because of my letters or emails sent to them directly. But it is amazing that after hearing nothing for weeks on end & then contacting me within 48 hours of using this site. Well done. October 05
• i have received financial compensation from XXXXX which i'm sure i wouldn't have got without using your service. thank you for your help. October 05
• Yet again, invaluable. After weeks of trying on my own I used your service and get a response within a single week. Everything rectified, apologies accepted from the Bank and the Bank Manager, although still awaiting the compensatory 'gift' they offered, (which has taken longer to get to me in the UK, from them in the UK, than ebay items from Hongkong!) September 05
• thank you again for a wonderfull service.i have used your sevice twice before and i always get a result..thank you... September 05
• Many thanks,I have now received recredit from XXXX. September 05
• I sent a complaint to XXXX via Trading Standards after a water supply problem which had gone on for over four weeks unresolved. Within 1 hour I had a call from XXXX and 2 hours later an emergency crew turned out, dug up and repaired the mains and restored normal supply. Without the use of this complaint procedure we would still have a problem I am sure. August 05
• Well done, this now being the third time I have used 'How To Complain' and the third success.
  On this occasion the company were not replying to my mail, HOWEVER within a day of receiving the complaint via yourselves the money was credited back to my account. 3 out of 3 all resolved. Many thanks.. August 05
• I can't believe I was so lucky to find you! Thanks for your help. I have blown things off SO many times, and been cheated out of my hard earned money. Mostly, it has been take out from restaurants like XXXX, XXXXX, XXX, XXXX and believe it or not, XXXXXs! Why did I just let it go? I don't care to have my food spit in or worse, if you get my meaning...I hope this works, it is well deserved!!! Thanks, August 05
• Thank you for posting these compaints. I also have gotten letters form Skye Alexander and a few more. This is a rip off and everyone should be warned. Another I received yesterday from \"The Nouveau Tech Society\" put this on your list of rip off scams also. Thanks for helping us by posting these things. I almost fell for the scam. June 05
• I was very impressed with the speed of response from the company concerned, indicating that your part in communicating our dissatisfaction to them was both prompt and taken seriously - Thank You. February 05
• This was all down to your facilities and as a result of recent events, i have donated a majority of the refund to the tsunami appeal relief fund.Thank you for you easy, free and comprehensive service. January 05
• It works, complaint number xxxx is now resolved. I received my vouchers this morning from xxxx thanks to you....January 05
  
• Thank you for your help. It made ahuge difference. January 05
• I just wanted to say a big thank you for the prompt and satisfactory resolution I got to my problem with XXXX via your web site. Having battled for months to get a refund within 24 hours of making the complaint through \'howtocomplain.com\' the matter was on its way to resolution and the matter sorted within a week! Fantastic service and keep up the good work! November 04
• Many many thanx your service is great. Used it 3 times now only 1 company never helped me in sorting out a problem I was having with them, their loss won't buy from them again.
  Keep up the good work. October 04
• Thanks for the recent help in making a complaint to the company above. I was unable to find any details as to the whereabouts of their head-office, and the local shop manager was being difficult. Within a day or two of complaining via your site I received a written apology and an invitation to return to the shop to replace the damaged silver chain!
  Thanks again! July 04
• XXXX COMPLAINT NOW RESOLVED, THEY SENT ME RAIL TRAVEL VOUCHERS.THANKS FOR YOUR SERVICE, MUCH APPRECIATED. July 04
• I would like to thank howtocomplain.com.I put a complaint about my endowment company with the online form I filled in (which looked very professional) I received compensation for being miss sold the endowment policy. July 04
• Well done another complaint dealt with!!No more Mr Nice Guy....any Bad service or goods ....and BAM!!...Howtocomplain help fight your case!!.....Well Done! July 04
• Your website has helped to sort out my problem with my mobile phone service provider. Thank you very much for making life easier of the customers. June 04
• Well done your system got a response. Fantastic. I'd been trying to sort out XXX for 4 months before you managed in a week. Amazing. Thanks. June 04
• Yours is an excellent service, I got the right result from my complaint with XXXXX, thanks to you. Best regards. June 04
• Thanks your site got my complaint sorted out when writing letters and phoning was met with rejection. Great site! May 04
• My complaint has been dealt with. Thank you. May 04
  
• Thankyou for your help. XXXX have agreed to cancel my contract as I am unable to use their site. April 04
• I used your site to make a complaint XXXXXX about spending excessive time on hold to their customer services and received a prompt apology and had by final gas bill of £56 waived - Well Done! April 04
• Thank you for your help on this.....Thanks again, youve made the whole process a lot easier. March 04
• I cant Thank you enough for this site, Its fantastic and I have recommended it to everyone i know. March 04
• Excellent site, could not be without you ! March 04
• I find this site really useful. It is an excellent resource and allows you to deal with complaints quickly. Well done! February 04
• XXX sent me a letter, with four XXX vouchers. I'm quite satisfied. Good service after an justified complain! February 04
• Excellent website, really helpful & easy to use. February 04
• Many thanks for your help. My complaint was dealt with quickly and I received my missing goods within 48hrs of sending my complaint. Once again, many thanks and I will not hesitate to use your service again should the need arise....I received my missing goods within 48hrs of sending my complaint. January 2004
• Thanks. January 2004
• Thanks for your advice and assistance in getting this matter resolved. January 2004
• Thanks for handling my complaint to xxxxxx the matter has now been resolved. Kind regards. December 2003
• After just one week when i sent your complaint form to xxxxxi received an email saying my C.D was being dispatched. Four days later i received my C.D. after seven weeks of waiting. Thanks for your help. Have a happy christmas and a peaceful new year. December 2003
• Excellent site which got me results I believe. XXX not only delivered my missing furniture but sent an apology with 10% refund. I've passedthe site on to many of my friends. Well done. November 2003
• This is not a complaint but a thank-you for such a useful service. for your information. November 2003
  
• I contacted you recently to complain about XXX charging me £111.00 for calls I didn\'t make, and thanks to your site they have credited me with that amount and apologised!!! Thank you for saving me the hassle and wasted hours of speaking to rude customer service staff - much appreciated! November 2003

• My email letter published on your website, and faxed to XXX, proved very effective. On 1 Nov. I received the replacement suitcase, the day after my deadline of 31 Oct. In the current call centre culture adopted by manufacturers and mail order companies there is a need for websites like yours that pack a powerful punch to counteract the shoddy service provided by their staff. November 2003
• XXX responded to my complaint by sending a surveyor to examine the work. He agreed that it was not of a satisfactory standard. It was arranged that the wardrobe would be refitted on 17 October. I took the day off work so that I could be present to receive the delivery of the replacement parts and to supervise the work. On 16 October I was informed that the fitter was not available but XXX were still planning to deliver the parts on 17 October. I expressed my displeasure in very strong terms and XXX arranged for the fitter to come on Saturday 18 October disrupting my weekend. The work was completed to a satisfactory standard. I withheld £198.00 of the final payment and wrote to the Customer Services Manager expressing my concern at the poor customer services and quality control. I received an apology and a agreement to waiver the outstanding money. I have no doubt that if I had not made my original complaint through \'How to complain\' I would not have had this outcome.October 2003
• I was very impressed by the speed and efficiency of the the service. I had a reply and resolution to the complaint in less than 24 hours. Thank you for resolving a very frustrating situation without having to be kept on hold with various departments and having to explain again and again the nature of the complaint. Keep up the excellent work! October 2003
• Thanks my problem has been sorted out satisfactorily. However I must say you have an excellent site, apart from, there should be a simple tick box to say you have completed your complaint, and are taking no further action. September 2003
• I would like to thank you for helping me to resolve my recent complaint with xxxxx. I feel that if how to complain.com hadn't forwarded my complaint, I would still be in limbo as far as my complaint was concerned. I think this is a wonderful service and would highly recommend it to anyone who has a complaint and is having difficulty making themselves heard. I have recently been contacted by the above and hopefully my problems with them are at an end. August 2003
• I think your service is very good, it got my problem sorted within a couple of weeks thank you for your help. July 2003
• Less than 2 weeks ago you sent my complaint to an Insurance Company. I've had 6 months of getting nowhere with my claim. 2 days after the insurance company received your email I've had phone calls, emails and letters from them....more in one week than in all of the previous 6 months. Today, in the post, I received a voucher for over £2500 to replace the stolen items. Less than 2 weeks after contacting you my claim is virtually settled. Amazing. Thank you HowtoComplain.com. June 2003
• Thank you. I was trying to check out Sophia Monroe the \"supposed\" Astrological Detective who sent me a letter. Just as she requested of the other intended victims, she required me to send her $19.95 for the cost of mailing, paper, etc. to do my chart. In addition, she requested a valuable piece of information--my birth date. In these days of identity theft...I\'m very careful! Just wanted you to know her scam is active in Pennsylvania as well. The address she is using is in Haverstraw, NY. Thank you for your truly helpful site. June2003
• Hi, just to say thank you for saving me more money on the Sophia Monroe Scam from ADMAIL 2266 Brighton bn11gz. Too late for the original payment to her £22.95 for an astrological reading which after some six weeks never arrived. She had the cheek to write me again for a book "Playing Your Cards Right" another £22.95. Fortunately this time I searched the Web and came up with your site on these scams so I won't be replying this time or ever. June 2003
• This service really works. I have been trying since February 2003 to have warranty work carried out on my conservatory. The day after I used howtocomplain.com I received a phone call from the company and the work was completed to my satisfaction within 3 weeks.
  I would recommend this site to anyone getting the runaround from a company. May 2003
• Great site, really helpful and encouraging. Like the funny stuff as well! Thanks. May 2003
• Im so glad I found your website. This lady Monroe has sont me two letters already and I was eager to find out more about this scam artist. May 2003
• I think your site is excellent. I have been singing your praises for several months now. It has even helped a friend with a very unresponsive XXX. I got a call back within 24hours. Now is that a result or what! Thanks and keep up the good work. Can we have more success stories please? April 2003
• Excellent and easy site. My complaint was resolved to my satisfaction within 3 days. I got exactly what I had asked for: a full refund. Previously the company had fobbed me off and refused to discuss the complaint. Through this site I got a sincere personal apoolgetic telephone call from a senior manager. I have recommended this site to many other people. April 2003
• I contact you to give thanks for letter you sent to XXXX. Five days after contacting you this firm sent men out to replace faulty panel in my conservatory.You managed to do something in four
  days that myself and newspapers could not do in seven months. April 2003
• Firstly, my thanks for the assistance provided by your site. I have had reasonable success with my complaint to XXXX. Although it has taken some while, I have received my system, a refund of the P&P and a financial goodwill gesture from the Customer Servive dept of XXX.
  Thanks once again, I will certainly use the site again if I have any complaints and will recommend it to friends and associates. March 2003
• Thankyou very much for such an efficient service. Due to Howtocomplain.com I recieved full compensation from XXXl along with a full appology for the terrible service that they gave during the numerous repairs they had to make on our television which we insured under them. Thanks again. March 2003
• Thank goodness I kept your link in my Favourites. I received the correct solution within 24 hours of the company receiving my complaint. I was very impressed by your expedient resolution. Keep up the excellent customer support !!! March 2003
• Thank you so much for your help and advice. This is a very valuable service and I for one hope it stays around for a very long time.You helped me in a dispute with XXX and following your advice the matter was solved to my complete satisfaction. Before I had visited this great site XXX kept brushing my complaint aside. Once again thank you very much for your help and keep up the good work. March 2003
• Excellent Service. March 2003
• I want to thank you for running a site of genuine interest and help to
  people, hope you go on forever. February 03
• Excellent concept - my first complaint was resolved within 24 hours! January 03
• I would just like to say after using your service for the first time, I received a very satisfactory response within 2 weeks.Your site is very user friendly and gets results. Thank You. January 03
• I am a teacher of adult basic skills and have found your website very useful as a resource for teaching the skills of complaint letter writing. This site gives people the opportunity to develop their skills and confidence in how to complain. January 03
• I complained to the XXXX Building Society. Within one week the problem had been resolved and I received a cheque for £25 plus an apology. Thank you for your help. January 03
  
• I recommend your site to everyone I know. I get responses from companies who don\'t answer emails using their own website. Now I don\'t bother emailing companies direct as I always get a response using your site. Thanks & keep up the good work. December 02
• Further to my earlier complaint to XXXXX this has now been satisfactorily resolved. Thanks for your help. December 02
• Nice site! December 02
• I would just like to say thank you, although I think its to late for me,it's just nice to beable to warn other people about GVC and I feel like by putting this on your web site makes me feel a whole lot better thanks again. December 02
• I think this site is very useful and my complaints are usually resolved. November 02
• Thanks very much for your help. I think your website is very, very,helpful. November 02
• Just to let you know, the 'How To Complain' email did the trick and all is now sorted.
  Many thanks for your help, I will certainly be calling on you again. November 02
  
• Many thanks for your intervention. November 02
  
• On using your website to lodge my complaints two in total, one company has responded within 24hours and has actioned matter to my total satisfaction, I wish I had known about your web site sooner. Will certainly recommend your site to my friends. November 02
  
• I thank you for the use of your site, I think I got threw to XXXXX at last ,having arranged a site meeting with them. Thank you once again. October 02
  
• Thanks very much for your help. I think your website is very helpful. October 2002
• Thank you for all the help that you have given us in solving our problems. Both were sorted without any fuss and it was made easier in the fact that you gave us the correct people to send it directly to. September 02
• I am pleased to announce that this (complaint to XXX re.warranty refund) has been settled thanks to Howtocomplain.com and the Trading Standards. It is, in my opinion, worth pursuing issues where you think you are right. September 02
• I think the site is brilliant I have only complained once but the response I got was amazing. I had the European operations manager of a very large multinational on the telephone and a very nice solution to my(wholly justified)complaint was forthcoming when other methods had been ignored . September 02
• A brilliant service....August 02
  
• Thank you for your help. August 2002
• Very useful site. August 2002
• I have received an offer from XXX....... In conclusion I must thank you for all your help in bringing a 3 year dispute to an end after just about the same amount of weeks. July 2002
• I would like to say a big thank you to everyone at howtocomplain.com for your help. In less than a week, you have not only found the customer services at XXX and placed it on your Manufacturers and products list but after my first e-mail complaint, XXX have kindly offered to repair my watch free of charge even though the warranty had expired. Many thanks again to you and to XXX. July 2002
  
• I would like to report our dispute with Tiny Computers was successfully settled I received a full refund from the credit card company. Thank you. July 2002
• I have just sent a complaint to XXX via your website which I discovered about on BBCRadio2 Steve Wright Show 'Website of the Day' slot, and I cannot tell you what a relief it is to have discovered you. I now have every hope of success in my battle against the company concerned. I will definitely use your site again and recommend it. June 2002
  
• Hey I would just like to say that I was totally lost until I came across your site. My complain is in process now and whatever the outcome I know your site will become useful in future.Lets hope it's not the NEAR future though,eh.Thank you anyway.I shall spread the word! May 2002
• Congratulations. I think this is a valuable site for everyone to have. It was worth keeping up the complaint even after the non response from the first contact. They did not ignore it a second time. Again, thank you. May 2002
  
• I think this website is great!!! The information on the site gave a whole new perspective of how to deal with a complaint with a organisation. Once again thanks and keep up the good work. April 2002
• Thank you for your assistance XXX issued me with a voucher plus insurance voucher within 10 days. April 2002
• Another successful conclusion to a complaint! Congratulations. Thank you for responding so quickly. It is appreciated. March 2002
• Action at last!! Thank you for your help. March 2002
• Thanks! great! Cheers! March 2002
• Just a note to say 'thanks' for a great site. I logged a complaint around 15th February, and yesterday (27th February) I got an e-mail from my travel company, with a successful outcome for me ! Thanks again guys - keep up the good work. March 2002
  
• "I have found your website very easy to navigate and very informative...I shall obviously return to the site, as shall I inform others of its very useful nature. Please keep up the good work. Well Done!" Feb 2002
• "Excellent. Thank you thank you thank you!" Feb 2002.
• "Excellent work guys" Feb 2002
• "The matter seems to have been sorted out - all because of this wonderful service you run - giving the customer a chance to air their complaints." Feb 2002
• "At first XXX didn't respond to the complaint, but when howtocomplain.com escalated the complaint, they responded very quickly indeed and it was concluded to my satisfaction. Thank you howtocomplain.com." Feb 2002
• "thanks very much once again for helping me out, you guys rock" Feb 2002
• "Thanks to your excellent site then I must point that virtually all the complaints I had have now been resolved." Feb 2002
• "You will be relieved to know that I do not wish to complain, but rather to congratulate you on your site. It has been very reassuring to know that I can make my voice heard when I feel that I am not receiving a satisfactory service. Thank you once again." Feb 2002
• "I am very happy to report, that my complaints have all been settled amicably. I feel that without your help, my task would have been much more difficult, so thank you. Feb 2002
• "The organisation responded very well and I was kept informed throughout. I think the fact that I had used this web site helped. Thank you for a great site and I will continue to use it." Feb 2002
• "Excellent concept - I'll definitely use you again." Feb 2002
• "Thank you for your help as I would not have a clue where to begin, with your automatic layout just from asking questions is brilliant well done everyone associated with this site." Feb 2002
• "Worked very well, much easier than trying to resolve by phone/letter etc. thank you." Feb 2002
• "Had a fantastic response from them, very speedy and they obviously took my complaint seriously. I was very pleased!" Feb 2002
• "Just a note to say many thanks for your help. I had a phone call from XXX the next working day and an engineer out to fix my pc two days later. Thanks again, keep up the good work! Jan 2002
• "I think your site is great. It opens up a lot of gateways when people have been unfairly treated. I hope, that in the future your site will be of great help to me." Jan 2002
• "Despite not accepting the complaint via HTC email, HTC posted this on to XXX on my behalf and this v quickly reached resolution. This was a very lengthy apology, promise to train their staff and to improve the menus and a cheque for £50 thank you!" Jan 2002
  
• " I wrote 3 letters to XXX and received no reply. One E-mail through howtocomplain.com and I received a call next day. Thank You. Thank You. Thank You." Nov 2001
• "Your site is excellent. I am glad you give the little people a chance to be heard." Nov 2001
• "I cannot express the gratitude I an feeling right now. I came away from XXXs today feeling very upset and alone. Nov 2001
• "I vaguely remembered having read about your website previously. I am generally hopeless at searches but found your site easily.Nov 2001
• I think the site is marvellous, brilliant, excellent, etc. - need I go on? Once again thank you for providing a much-needed service. I shall certainly recommend you to others!" Oct 2001
• "I had an insurance complaint with XXX which, using traditional complaints procedures, remained unsolved since february 2001. Using howtocomplain's format directly to XXX, the complaint has been resolved in four days. I want to congratulate howtocomplain on an excellent idea as a single-stop complaints facility and also XXX on their excellent customer relations on-line reaction. Oct 2001
• "Thank you very much for your help....you have achieved a response!" Oct 2001
  
• "Dear staff at howtocomplain
  I have used your website to complain for the first time today and I am writing to compliment all the staff for the excellence of the site for this purpose. Three steps and my complaint was done. Further causes for compliment are:
  1 You did not have the email of the insurance company I wanted to complain to but your very helpful staff got it for me almost immediately.
  2 Your 'lost password' facility worked perfectly and sent me an auto email.
  3 Your staff contacted me with my details which I had forgotten.
  Congratulations on a great site and service." Sept 2001
• "Many thanks for your advice, it is very much appreciated". Sept 2001
• "A great site and easy to use. Will certainly recommend to my friends and family should they ever need to complain." Sept 2001
  
• "I recently had a very unsatisfactory meal in a London restaurant, where I also had to contend with very rude members of staff. In fact the whole experience was unbelievable and not what you expect in a Central London restaurant. I was unhappy, but would have normally just dwelled on the situation and muttered under my breath! On clicking onto howtocomplain.com quite by chance, I vented my complaint in the right direction. It was easy to use and the staff were extremely helpful. As a result, I received a lengthy apology from the restaurant, with promises to improve the quality of food and provide continuous customer service training to its staff. To apologise for the inconvenience, they posted me a cheque
  for £50! Thank you howtocomplain.com!" Aug 2001
• "Dear howtocomplain.com. Thank you very much for your prompt reply. The information you provided will definitely help. Thank you for spending your time and writing to me even though my case is irrelevant to you. I appreciate you. Thanking you." July 2001
• "Thanks for the great web site!" July 2001
• "Thanks again for your advice. Just to let you know that its all sorted now. Thanks again." July 2001
• "Great to have such rapid reply THANK YOU!!!!" July 2001
• "Thank you very much for your quick response. I will certainly follow your advice and let you know how we got on. Thank you again." July 2001
• "Thanks for the advice it seems to be paying off. Thanks again". July 2001
• "Thanks so much [for the howtocomplain.com enquiry response] . ... I will, with renewed vigour, contact the organisations you mention. Thanks again, and keep up the good work !!" July 2001
  
• "Thanks, you pointed me in the right direction immediately. What I have been trying to find out is who the regulator is for the banking industry which I found out quickly. I will be back for more." July 2001
• "Dear howtocomplain.com, I got a reply from the marketing company with respect to the hotel I was complaining about. They basically said,'We're very sorry, here are some further offers for you and your boyfriend!'. Thank you for your advice!". June 2001
• "...thanks that [howtocomplain.com enquiry response] was clear, articulate and straightforward..." June 2001
• "... thank you for your help...Whilst writing may I say that I am very impressed with the service provided by howtocomplain.com - I am sure it will be a success." May 2001
• "I very much appreciate your work and support." April 2001
• "A fantastic site, long overdue for the long suffering consumer. Keep it going, we need it". April 2002
• " What a fantastic site, and it has come at just the right time for me as I have a complaint to sort out with a major shoe retailer! I saw the editorial in the dotcom telegraph and went from there. Fab." April 2001
• "I just wanted to let you know that the complaint I sent to British Airways has been successfully dealt with. I received an apology for the inconvenience caused and an explanation of the problems I experienced. So British Airways are now back in my good books! I think this is a really useful site - sending complaints by email makes it so much easier." April 2001
• "I had been meaning to make a complaint to a department store for 6 months...finally got round to it by using your site last Tuesday. Got an excellent reply and compensation on Saturday! So just wanted to say thanks." April 2001

We really appreciate your feedback both positive and negative. It is the main way for us to improve and monitor the service we provide. Please email us at enquiries@howtocomplain.com.

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