How to Complain

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Your Organisation

howtocomplain.com is the UK's premier complaints submission website and the only such commercial website to feature on the UK Government's Consumer Gateway.

How might your organisation use howtocomplain.com? By subscribing to our 'Branded Page' product you have the opportunity to address your customers directly and provide dedicated email channels for complaints submission. You may also, of course, solicit and publish on this page, positive customer feed back.

Your organisation may already solicit online complaints from your website, so why should you bother to duplicate this with an howtocomplain.com subscription? Subscribing to a 'Branded Page' on the howtocomplain.com website would benefit your organisation by:

• Demonstrating confidence, openness and transparency in your complaints system by accepting complaints though a complementary, independent and impartial medium.

• Aiding customer loyalty and retention: research show that 66% of consumers have neither the information nor confidence (fear of confrontation) to complain directly to suppliers. They will, however, speak to at least ten friends, or a third party, about perceived bad service
and products. Your howtocomplain.com website 'Branded Page' would dispel this negativity, ensuring that your customers speak with you before others.

• Engendering positive publicity: your 'Branded Page' , with its positive customer feedback, would now be accessible to howtocomplain.com's 500,000 hits per month. Additionally, your 'Branded Page' will strike a positive chord with the cabinet office's, DTI's and media consumer editors' agenda for consumer protection.

For trade associations, professional bodies, institutes, regulators, Ombudsman and other complaints - handling organisations howtocomplain.com offers a 'Branded Page' product suitably tailored to their specific requirements.

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